Full integration with Zendesk Support, Talk, and Guide. Create, update, and search tickets with AI-powered suggestions.
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Zendesk MCP
Description
The Zendesk MCP provides complete integration with Zendesk's customer service platform including Support, Talk, and Guide products.
It allows your AI agent to create, update, and search tickets with AI-powered suggestions for responses and categorization.
The MCP supports attachments, custom fields, and real-time updates.
Features
Create and manage support tickets with all field types
Search tickets with advanced filtering and sorting
AI-powered response suggestions based on ticket content
Handle attachments and inline images
Support for Zendesk Talk (voice) and Chat
Access Help Center articles and community posts
Real-time webhook notifications for ticket updates
Support for custom ticket forms and fields
Configuration
.zendesk.com
Version
v2.1.4
Publisher
Zendesk
Downloads
1,845
Rating
4.9
Categories
Customer SupportTicketingCRM
Compatibility
Works with all major AI providers
Recent Updates
v2.1.4 - June 2023
Added support for ticket forms and custom fields. Improved error handling for API limits.
v2.0.0 - March 2023
Complete rewrite with new API and support for Zendesk Talk and Guide integration.
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